Internal Sales Executive
POSITION TITLE: Internal Sales Executive - SCCS
REGION: Office based
DEPARTMENT: Sales Team
REPORTING TO: Sales Manager
EMPLOYMENT STATUS: Permanent
ABOUT US
SCCS is a Leica Geosystems UK dealer and part of the Hexagon group. We are a progressive company supplying survey related solutions to the heavy construction, building construction and land surveying industries. We specialise in bringing innovative technology to market including the most advanced GNSS, mobile mapping, 3D laser scanners, UAV’S and total station solutions available to geospatial professionals.
SALES TEAM
This is a key role that bridges the internal and external sales teams within SCCS. Firstly, it involves being the main point of contact for incoming sales enquiries to the business and ensuring that these opportunities are logged and managed in the Salesforce CRM system, ensuring involvement with the external sales and product teams where applicable. Secondly, the successful candidate will be responsible for managing a small number of customer accounts, ensuring regular communication, lead generation and opportunity management. Thirdly, qualified leads generated from marketing campaigns which require follow up and development will become part of the post holder’s function from time to time. Finally, there will be responsibility for ensuring that recurring revenue streams, such as service plans and software subscriptions remain up to date.
HIRE TEAM
To be the main point of contact for customers looking to hire our surveying equipment, through dealing with incoming calls from customers in a timely and efficient manner. To provide quotations, liaising with other departments to ensure that equipment is available; processing hire orders; co-ordinating deliveries and collections as well as managing customer requirements and expectations.
RESPONSIBILITIES/DUTIES
- Handling general incoming enquiries from customers, prospects and sales personnel
- Processing of customer orders through the inspHire system
- Arranging the delivery and collection of orders in accordance with the customers requirements, liaising, where required with the warehouse, logistics and workshop teams
- Assisting customers with equipment selection and recommendations
- Liaising with other stakeholders where required, including sales and technical /product support
- Following up outstanding opportunities
- Assisting wider sales team with complex quotations, tenders and associated follow-up
- Assistance with marketing campaign follow-up activities
- Assistance in developing, maintaining and managing the flow of data to the CRM system
- To be an internal champion for the use of Salesforce CRM
- Develop positive relationships with customers at all levels
- Adhere to established processes and workflows and provide input on new processes and workflows as needed to meet customer requirements and business needs
The above duties are neither exclusive nor exhaustive and the post holder may be required to carry out other appropriate duties. Therefore, this job description needs to be considered in the context of a developing and evolving service. The duties described here may need to be adapted to meet the needs of a changing organisation.
QUALIFICATIONS /EXPERIENCE
- Excellent communication and interpersonal skills to communicate with a diverse client group
- Confident, self-driven individual with a clear focus on customer service and achievement of objectives
- Excellent opportunity management skills including the ability to identify and manage significant opportunities with key customers
- Previous experience and understanding of a hire environment is an advantage
- Ability to absorb technical knowledge with an understanding of the users of such equipment is an advantage
- Strong sense of urgency, responsibility and accountability
- Previous experience in a technical sales or business development role would be advantageous, but not essential
LANGUAGE
English fluent written and verbal
TRAVEL REQUIREMENTS:
None
COMPUTER SKILLS:
Fluent working knowledge of Office365. Experience with sales order processing and CRM software solutions is advantageous.
POSITION TITLE: Internal Sales Executive
REGION: Office based
DEPARTMENT: Sales Team
REPORTING TO: Sales Manager
EMPLOYMENT STATUS: Permanent
Hexagon Geosystems is a global leader in sensor, software and autonomous solutions, producing data for our customers to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. We are a progressive company supplying survey related solutions to the heavy construction, building construction and land surveying industries. We specialise in bringing innovative technology to market including the most advanced GNSS, mobile mapping, 3D laser scanners, UAV’S and total station solutions available to geospatial professionals.
ABOUT THE ROLE
The purpose of this role is to provide assistance and support to the sales function across the business. This includes involvement with both the sales and hire operations for Leica Geosystems branded products and other distributed product ranges with cross-functional overlap with the relevant sales, hire, account management, service and product teams, both internal and external.
This is a key role that bridges the internal and external sales teams in all entities and hire teams. Firstly, it involves being the main point of contact for significant incoming sales and hire enquiries to the business and ensuring that these opportunities are logged and managed in the Salesforce CRM system and distributed to the relevant personnel, ensuring involvement with the external sales and product teams where applicable. Secondly, the successful candidate will be responsible for managing several customer (House) accounts and some target accounts, ensuring regular communication, lead generation and opportunity management. Thirdly, qualified leads generated from marketing campaigns which require follow up and development will become part of the post holder’s function from time to time. Lastly, the role will also deal with element of account onboarding and data cleansing/management within the Salesforce CRM system.
RESPONSIBILITIES/DUTIES
- Handling and tracking general incoming enquiries from customers, prospects and sales personnel
- Assisting customers with equipment selection and recommendations
- Specifying, generating and sending quotations
- Liaising with other stakeholders where required, including sales and technical /product support
- Following up outstanding opportunities
- Management of several assigned customer (house) accounts
- Assisting wider sales team with complex quotations, tenders and associated follow-up
- Account onboarding and opportunistic development of new accounts
- Assistance with marketing campaigns and follow-up of leads and associated activities
- Assistance in developing, maintaining and managing the flow of data to the CRM system
- To be an internal champion for the use of Salesforce CRM
- Develop positive relationships with customers at all levels
- Adhere to established processes and workflows and provide input on new processes and workflows as needed to meet customer requirements and business needs
The above duties are neither exclusive nor exhaustive and the post holder may be required to carry out other appropriate duties. Therefore, this job description needs to be considered in the context of a developing and evolving service. The duties described here may need to be adapted to meet the needs of a changing organisation.
QUALIFICATIONS /EXPERIENCE
- Track record of experience in a technical sales or business development role, preferably with survey or scientific / technical equipment
- Excellent communication and interpersonal skills to communicate with a diverse client group, both on the telephone and face-to-face
- Confident, self-driven individual with a clear focus on customer service
- Self-motivated, task oriented and ability to work to achieve specific objectives, KPIs and targets
- Excellent opportunity management skills including the ability to identify and manage significant opportunities with key customers
- Previous experience and understanding of a technical product hire environment is an advantage
- Ability to absorb technical knowledge, together with an understanding of the users of key equipment is an advantage
- Strong sense of urgency, responsibility and accountability
LANGUAGE:
- English fluent written and verbal
TRAVEL REQUIREMENTS:
- Occasional travel within the UK may be required for exhibitions, events or meetings
COMPUTER SKILLS:
- Fluent working knowledge of Office365. Experience with sales order processing and CRM software solutions is advantageous.
